Emerging Technologies and their impact on Patient-Centric Care hero graphic illustration with blue light flowing out of computer chip

With many new emerging technologies in healthcare, we look at how these technologies impact patient-centric care. Learn more from NantHealth today:

 The Institute of Medicine defines patient-centric care as “providing care that is respectful of, and responsive to, individual patient preferences, needs and values, and ensuring that patient values guide all clinical decisions.” Healthcare technology has impacted patient-centric care. Payers and providers dedicated to delivering top quality healthcare have turned to technology for some time. Now, with digital adoption being spurred evermore quickly due to circumstances surrounding the pandemic and healthcare system cracks being realized, a new era of digital-first healthcare has begun with many new technologies offering to optimize patient outcomes and experience. From advances in artificial intelligence (AI) aiding diagnostic decisions to advances in integrating data for an interoperable experience and streamlined communication between stakeholders, technology and healthcare are now an essential confluence of forces to better serve human health.

A recent report by Zion Market Research finds that the global demand for patient-centric healthcare was valued at $228 billion in 2015, with expected growth to generate $391 billion by 2021. Amidst the pandemic, that number is expected to grow even more with the assistance of emerging technology in healthcare. A medical environment that encourages consistent collaboration and clear communication between patients, payers, and providers will benefit all parties involved. New technology in healthcare enables this critical collaboration between stakeholders allowing for true value-based healthcare.

Technology has been known as a critical resource across industries for many years. In the next era of digital health, we must not see technology as simply a “resource” but as an integrated piece of the foundation of healthcare organizations and the broader health system. Specifically, advanced healthcare technology allows for scaling a personalized health journey for patients – unlocking patient-centric care. From the foundation of electronic health records digitally storing patient information and their continued advancements to increase the interoperability of data storage and transfer among care organizations to aiding an open line of communication between payers, patients, and providers, emerging technologies are continuing to put the patient first. Having resources specific to a patient’s health and allowing for ease of communication to efficiently and effectively map out care are but a few examples of how the health system is embodying patient-centric care.

Another example of an existing technology that has made advancements to shift with future demands and is becoming an important base for emerging technology in healthcare is artificial intelligence. Use cases are growing immensely due to their benefits in efficiency and customized care. A recent study by Accenture shows 69% of healthcare payers and providers are already piloting or adopting artificial intelligence, which will enable fluid interactions between humans and machines. In the same study, the vast majority (85%) of respondents believe that technology has become an inextricable part of the human experience and 45% of those polled said that rapid investments of new technology in healthcare and scientific innovation are positioned to disrupt their industry even further. AI impacts healthcare organizations, from robot-assisted surgery, virtual nursing assistance, and administrative workflow assistants. In oncology, AI uses image-based algorithms to create a new generation of radiology tools for tumor identification. Image-based AI can also assist in patient diagnoses in ophthalmology, dermatology, neurology, and oncology. AI and other emerging technologies in healthcare are also leading to enhance patient data analysis to identify infection patterns or highlight at-risk patients.

Additionally, robotics is a new technology in healthcare. Robots can substitute or replicate human actions for precise surgery or aiding physical therapy to regain muscle movement – an exciting emerging technology in healthcare. According to an Accenture survey, 71% of respondents believe that robotics will enable the next generation of services and that many respondents said they expect their relationship with technology to be more prominent in their lives over the next three years. The stakes of innovation and emerging technology in healthcare have never been higher, and “getting it right” will require new ways of innovating with ecosystem partners and third-party organizers.

Healthcare technology – beyond electronic health records, AI, and robotics – can help streamline communication between healthcare providers and payers, ultimately providing faster treatment plans for patients, optimizing care, and increasing patient outcomes success.

To further patient-centric care, solutions for payer-provider collaboration, such as NaviNet, help to streamline communications across a single, integrated platform that makes working together across parties in the health system more efficient. NaviNet Open is one of America’s leading payer-provider collaboration platforms, facilitating provider engagement, and generating trustworthy, actionable data throughout the continuum of care delivery. As a secure multi-payer platform, NaviNet Open enhances communication, boosts operating efficiency, cuts costs, and improves provider satisfaction. The technology lets payers and providers exchange vital administrative, financial, and clinical information in real-time.

Additionally, Eviti, an oncology clinical decision support and treatment validation platform, brings together payers and providers in the care of patients with cancer. By offering clinicians access to evidence-based treatment options through Eviti® Advisor and streamlining the payer authorization process with Eviti® Connect, all parties are assured patients are consistently receiving high-quality, evidence-based care.

Emerging technology in healthcare is growing fast with innovations such as cloud computing, augmented reality, Internet of Things (IoT) connectivity, blockchain, and even drones to deliver prescriptions in a contactless manner. Patients, payers, and providers have an opportunity to align and benefit from technology in healthcare for better patient outcomes.

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