Access Aetna through NaviNet

We make it easy for you

Aetna’s secure provider website on NaviNet®

Claims and account management

You can submit professional claims for free, regardless of your participation status. You can also inquire about individual claims, run claims reports and access claims policies.

Transactions and tools on our website

On our secure provider website, provider offices like yours get access to many transactions and tools that can help simplify your work day.

The “Workflows” section in the left navigation bar quickly directs you to:

  • Electronic transactions
  • Claim EOB Tool
  • Account Management Tools
  • Update Provider Demographics

The “Resources” section in the right navigation bar offers quick links to content like:

  • Accountable Care Solutions
  • Clinical Policy Bulletins
  • Precertification List
  • Precert Code Search Tool
  • Aetna Benefits Products

Sign up for a free webinar

Learn more about our transactions and tools by attending one of our live webinars. They are approximately 45 minutes long and allow you to ask questions.

  • Working with Aetna on NaviNetoffered the fourth Tuesday of every month at 2 p.m. ET.
  • Claims Management Toolsoffered the third Thursday of every month at 2 p.m. ET.
  • Precertificationoffered the second Tuesday of every month at 2 p.m. ET 

Register today. Send an email to In the subject line, insert the name of the webinar you would like to attend. In the body of your email, include:

  • Webinar name and date
  • Tax identification number (TIN)
  • Practice name
  • Attendee name
  • Attendee email address

You’ll receive a confirmation email from us that will include a Webex presentation invitation.

Log in or register

Please note: NaviNet supports all browser interfaces including access through the Google Chrome™ browser, the Firefox® browser and the Safari® application program for Mac OS® operating system software along with the Internet Explorer® browser.

Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna).
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